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  2. The July 2 Communication Failure and Our Response
  3. How to confirm your refund: au

How to confirm your refund: au

This page describes how to confirm your refund regarding the communication failure that occurred on July 2.

<The period when the September billing amount can be confirmed differs by customer>

  • Customers whose payment is due on the 25th of every month: From September 6 (Tuesday)
  • Customers whose payment is due at the end of each month: From September 10 (Saturday)
  • Customers whose payment is due on the 10th of every month: From September 23 (Friday)
  • Customers who switched from UQ mobile to au rate plans may have a different confirmation period.

Please select the confirmation method you will use

Jump to the applicable sectionMy au app

Jump to the applicable sectionWEB

My au app

  • 1

    Tap "Log in to My au app".

    • The actual login button is located under step [5].

    Log in to My au app

  • 2

    Tap "より詳細な内訳を確認する".

    Tap here

  • 3

    Enter your PIN number and tap "次へ".

    Enter Tap here

  • 4

    Tap "内訳を開く".

    Tap here

  • 5

    You can check your refund amount in the "2022年7月2日通信障害に関する返金" section.

    Found here

    You can log in to the My au app here.

    Log in to My au app

    (in Japanese only)

WEB

  • 1

    Tap "Log in to Web Billing".

    • The actual login button is located under step [5].

    Log in to Web Billing

  • 2

    Select the phone number/ID for which you want to check the bill and tap "選択".

    Select Tap here

  • 3

    Enter your PIN number and tap "次へ".

    Enter Tap here

  • 4

    Tap "内訳を開く".

    Tap here

  • 5

    You can check your refund amount in the "2022年7月2日通信障害に関する返金" section.

    Found here

    You can log in to Web Billing here.

    Log in to Web Billing

    (in Japanese only)